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1. About us
Spalding Firewood Ltd is the trading name of Spalding Firewood Limited, a company registered in England and Wales under company number 17131339. In these terms, “we”, “us” and “our” mean Spalding Firewood Limited.
Registered office: Bank House, Broad Street, Spalding, England, PE11 1TB.
Collection yard: Unit 8A, Poplar Farm, Austendike Road, Weston Hills, Spalding, Lincolnshire, PE12 6BZ.
Email: spaldingfirewoodltd@gmail.com.
Telephone and WhatsApp: 07886 909276.
Collections are by prior arrangement. Our registered office is not a collection point or an address for returning firewood.
2. These terms and your order
These terms cover our website and the supply of firewood and kindling, together with the product description, quotation and arrangements agreed for your order. We will provide the relevant terms before you enter into a contract with us.
You are a consumer when you buy wholly or mainly for purposes outside your trade, business, craft or profession. Nothing in these terms removes or restricts a consumer’s statutory rights.
Orders are arranged directly by telephone, WhatsApp, email or following a website enquiry. Our website does not provide an online checkout or take online payments.
Submitting a form or sending an enquiry does not create a confirmed order, reserve stock or book a delivery slot. An automatic acknowledgement only confirms that we have received your request.
A binding order is made when we have agreed the products, quantities, total price and delivery or collection arrangements with you and expressly confirmed our acceptance. We will provide confirmation and the applicable terms by email or another format you can save.
3. Products, descriptions and quantities
Our ash logs are barn dried or air dried, rather than kiln dried. Our kindling is hand-cut softwood. The product description agreed for your order identifies what we will supply.
Wood is a natural product, so individual pieces can vary in shape, size, colour, bark coverage and moisture content. Natural variation does not excuse goods that are faulty, materially different from their description or unsuitable for a purpose we have agreed.
Full loads, half loads, bags and nets are different product formats. The quantity, measurement basis and supply format will be made clear before we accept your order. Where a measurement is described as approximate, that does not allow us to supply materially less than the agreed quantity.
Bulk loads are supplied loose and tipped unless we expressly agree otherwise. A crate, pallet or bag shown in a photograph is not included in a loose-load order unless this is stated in the agreed description.
Please tell us about any particular log-size, appliance, storage or handling requirements before ordering. We will not substitute a different product without your agreement.
4. Prices and payment
We confirm the current price when quoting for your order. Consumer prices include any applicable VAT. Delivery charges, minimum-order requirements and any agreed additional services will be explained before you commit to the order.
The available payment methods and payment due date will be confirmed directly with you. Do not send payment-card details through an enquiry form, email or WhatsApp.
We will not increase the price of an accepted order without your agreement. Any change you request to the products, quantities, delivery address or service may require a revised quotation, which we will ask you to approve.
5. Delivery availability and timing
Deliveries are offered seven days a week, normally between 8am and 5pm, subject to availability and prior arrangement. Other times may be available on request. A preferred date or time entered on a form is not a confirmed appointment.
Delivery availability and charges depend on your postcode, order and access requirements. Please obtain confirmation for your address rather than relying solely on a list of nearby towns or villages.
We will deliver by the agreed date or within the agreed period. For consumer orders, unless another period has been agreed, delivery will take place without undue delay and within 30 days of the contract being made.
If weather, vehicle problems or another difficulty affects delivery, we will contact you as soon as reasonably possible to discuss the available arrangements.
If we refuse to deliver, or miss a deadline that was essential in the circumstances or which you told us was essential before the contract was made, you may have the right to end the contract immediately. Otherwise, you may set a further reasonable delivery deadline and end the contract if we miss it. Where you are entitled to end the contract for non-delivery, we will refund the affected payment without undue delay.
These rights are additional to any applicable change-of-mind cancellation right.
6. Access, unloading and failed delivery
Please provide an accurate delivery address and identify a suitable drop or tipping location. Tell us about restricted entrances, soft or uneven ground, slopes, overhead obstructions, weak surfaces, underground services, limited turning space and anything else that may affect safe access.
We may request a photograph or a description of the proposed delivery location. Reviewing this information does not replace the driver’s assessment of conditions on arrival.
You must have permission for us to use the proposed access route and delivery location. Please keep the area clear of vehicles, people, pets and other obstructions during unloading.
The driver may refuse to enter an unsafe area or tip where doing so could cause injury or damage. We will discuss a safe alternative or a rearranged delivery where possible. Moving or stacking logs beyond the agreed unloading point is not included unless arranged separately.
Where delivery cannot be completed because agreed access is unavailable or important information you supplied was incorrect, a repeat-delivery charge may apply only where it was explained before the order was accepted and is reasonable in relation to the additional cost. We will not charge you for a delivery failure caused by us.
If you exercise a statutory cancellation right, the cancellation and refund provisions below take priority over any failed-delivery provision. Nothing in this section excludes our responsibility for damage caused by our negligence.
7. Collection and responsibility for the goods
Collection is from Unit 8A, Poplar Farm, Austendike Road, Weston Hills, Spalding, Lincolnshire, PE12 6BZ, at a time agreed with us. Please do not arrive without arranging your collection first.
Please bring a suitable vehicle or trailer with sufficient capacity and a means of securing and protecting the load. Follow the instructions given by our staff while at the yard. These requirements do not exclude our responsibility for any loading assistance we provide negligently.
For consumer orders, the goods remain at our risk until they come into your physical possession or that of a person you identify to receive them. Unattended delivery must be expressly agreed in advance and does not remove rights that cannot lawfully be excluded.
8. Changing or cancelling an order
You may withdraw an enquiry without charge before it becomes an accepted order. After acceptance, contact us as soon as possible to request a change or cancellation.
Consumer distance orders: For standard goods ordered entirely by telephone, email, WhatsApp or another distance method, you can cancel without giving a reason from the time the contract is made until the end of the 14-day period beginning the day after you, or your nominated recipient, receive the goods.
This right also applies where the order was agreed at a distance but you subsequently collect the goods. Where one order is delivered in separate parts, the cancellation period normally begins the day after the final part is received. Equivalent cancellation rights normally apply to consumer contracts made away from our business premises.
To cancel, send or give us a clear statement using the contact details above before the cancellation period expires. Please include enough information to identify your order. You may use the cancellation form at the end of this page, but doing so is not compulsory and cancellation does not require our approval.
If you first agree and make your purchase in person at our yard, there is normally no statutory change-of-mind cancellation right. We will consider any request for a return, but this does not affect your rights where the goods are faulty or not as described.
9. Change-of-mind returns and refunds
Unless we have offered to collect the goods, you must send or bring them back within 14 days of telling us that you are cancelling. Returns should be made to our collection yard, not our registered office. Please coordinate a safe handover with us before bringing back a bulk load.
You are responsible for the direct cost of a change-of-mind return only where we informed you of this before the contract was made. For goods that cannot normally be returned by post, including bulk firewood, we will also provide the return cost or a reasonable estimate before you order. If we have not provided the information required by law, we will bear those return costs. We will also collect goods at our cost where the law requires us to do so.
When you cancel the whole order, we will refund the price paid and the cost of our least expensive standard delivery option available for that order. We do not have to refund the extra amount paid for a more expensive delivery option you specifically selected.
If you cancel before receiving the goods, or we have offered to collect them, we will refund you without undue delay and within 14 days of being informed of your cancellation. Otherwise, we may withhold the refund until we receive the goods back or you provide evidence that you have returned them, whichever happens first, and will refund within 14 days of that point.
Refunds will use the original payment method unless you expressly agree otherwise. We will not charge a refund fee.
Where legally permitted, we may deduct the actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Burning the wood, contaminating it or causing avoidable deterioration may reduce its value. We do not impose an automatic deduction merely because packaging has been opened or loose logs have been tipped.
We do not charge an automatic restocking or cancellation fee for exercising a statutory cooling-off right. Different rules apply to faulty or incorrectly supplied goods, as explained below.
10. Faulty, incorrect or missing goods
Goods supplied to consumers must be of satisfactory quality, match their description and be fit for any particular purpose made known to us and agreed before purchase.
Please contact us promptly if your order is damaged, incorrect, incomplete or otherwise unsatisfactory. An order reference, proof of purchase and photographs may help us investigate. Failure to report a problem immediately on delivery does not remove your statutory rights.
You normally have a 30-day short-term right to reject goods that do not meet the required standard and receive a refund. After that, your rights may include repair or replacement, a price reduction or final rejection, depending on the circumstances. Your rights do not automatically end after 30 days.
We will bear the reasonable cost of returning goods where required because they are faulty, not as described or incorrectly supplied. Where you are entitled to a refund for rejected goods, we will provide it without undue delay and within 14 days of agreeing that you are entitled to it.
11. Storage, use and liability
After receiving your order, store the wood in a suitable dry, ventilated location and follow the instructions for your appliance. Please seek appropriate advice if you are unsure whether a product is suitable for your intended use.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for damage caused solely by your incorrect storage or use, but this does not affect our responsibility for goods that were faulty or incorrectly described when supplied.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory consumer rights remain unaffected.
12. Business and wholesale orders
Trade prices, quantities, payment arrangements and delivery requirements are agreed individually. Any additional business terms will be supplied and agreed before we accept the order.
The statutory consumer cooling-off rights described above do not apply to purchases made wholly or mainly for business purposes. Business customers should contact us promptly about any requested cancellation or problem with an order. Nothing in these terms excludes a business customer’s rights where exclusion would be unlawful.
13. Website use and personal information
You may use our website for lawful enquiries and purchases. You must not submit misleading information, upload malicious material, attempt unauthorised access or interfere with the website’s operation.
Website text, branding and images are owned by us or used with permission unless stated otherwise. You may view, save and print information for your own use. Commercial reproduction requires permission unless otherwise permitted by law.
Links to other websites are provided for convenience. Those websites have their own terms and privacy practices. Our handling of your personal information is explained in our Privacy Policy.
14. Complaints
Please send complaints to spaldingfirewoodltd@gmail.com, call 07886 909276 or write to our registered office. Include your contact details, information identifying the order and a description of the problem.
We will investigate and try to agree a fair resolution. If a consumer complaint cannot be resolved directly, we will provide information about an appropriate alternative dispute resolution provider and explain whether we are required or willing to use it, where required by law. This does not prevent you from exercising your legal rights.
15. Applicable law and changes to these terms
These terms are governed by the law of England and Wales. Consumers retain the protection of any mandatory laws and rights to bring proceedings in the courts available to them under applicable law, including the courts of Scotland or Northern Ireland where relevant.
We may update these terms for future orders. The version agreed when your order was accepted continues to apply to that order unless a change is required by law or you agree otherwise. If a provision is found unenforceable, the remaining provisions continue to apply so far as the law permits.
16. Optional cancellation form
Complete and send this form only if you wish to cancel a contract. You may instead cancel using any other clear statement. Do not send returned goods to the registered office.
To: Spalding Firewood Limited
Bank House, Broad Street, Spalding, England, PE11 1TB
Email: spaldingfirewoodltd@gmail.comI/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods:
Goods: ________________________________________
Ordered on (*) / received on (*): __________________
Order reference, if available: _____________________
Name of consumer(s): ____________________________
Address of consumer(s): __________________________
Signature of consumer(s), only if sent on paper: __________________
Date: _________________________________________
(*) Delete as appropriate.